This Privacy Statement describes how Final Expression Print and its related companies and affiliates (collectively, “Final Expression Print”, “we”, “us”, “our”), may collect, use and disclose personal information. This Privacy Statement applies to any personal information we collect or receive about you, from any source. Reference to “you” or “your” includes your personal representative.

This Privacy Policy may be updated by Final Expression Print giving reasonable notice of the revised terms (including by mail, e-mail or by posting on this website). This Privacy Statement may be supplemented or modified by consents you provide to Final Expression Print, and by agreements you enter into with Final Expression Print from time to time.

Personal Information

‘Personal information’ means information about an identifiable individual. Examples of personal information that we may collect, use and disclose include your contact information (name, address, phone number, email address), identifying information (e.g. place and date of birth and your social insurance number), your billing information (credit card number or banking information), information about the products and services which you have ordered, your interest in obtaining information about Final Expressions Print products and services (or the products or services of others), information about your personal representative, caregivers, family or friends, and other information that you may provide to us or that we may collect from other sources in the course of our relationship with you.

Our use and disclosure of Personal Data

In most cases, we will collect personal information directly from you when you purchase or interact with us about a product or service that we offer or provide (for example, when you email us or contact us through our website or when you enter into certain contests or promotions with us). Occasionally, we may collect personal information from a third party based on your consent or as otherwise permitted by law.

We identify the purposes for which we may collect, use and disclose your personal information at the time that we collect such information or by referring to this Privacy Statement. Such purposes for the collection, use and disclosure of personal information include, but are not limited to:

• Sharing obituaries with third-party publishers (like newspapers) together with any accompanying photo(s);
• Making an online memorial, which may include an obituary, pictures or videos, and other content that allows others to share condolences; and
• Additional goals that are specified at or before the time the information is utilised for such additional goals, as well as goals that are mandated by or permitted by law.

Unless otherwise permitted or required by law, we will normally get your explicit agreement for such uses at or before the time that we collect, use, or disclose your personal information. Your information is only given to third parties who are employed by Final Expression Print. Your information may only be used for the purposes for which it has been provided by Final Expression Print with third parties.

Facilities, affiliated businesses, and affiliates of Final Expression Print may exchange personal information with one another for the aforementioned purposes or if you have given your approval. Additionally, if necessary for them to perform services on our behalf, we might disclose your personal information to third party service providers (e.g. data management and storage services). Some service providers might be based outside of Canada, where their privacy policies might differ from those of Canada.

You may revoke or modify your consent to Final Expression Print’s collection, use, or disclosure of your personal information at any time by providing reasonable notice to Final Expression Print by contacting the Chief Privacy Officer as listed below, subject to contractual requirements and applicable law. We might inform you of the repercussions of the withdrawal or modification; for instance, the withdrawal of consent might prevent Final Expression Print from informing you about its goods or services. By using the unsubscribe feature offered in these communications, you can choose not to receive promotional emails from Final Expression Print.

Retention and Safeguarding of Personal Information

In order to fulfil the purposes for which it was collected, Final Expression Print retains personal information for as long as necessary, as permitted or required by law. In order to guard against loss or theft as well as unauthorised access, disclosure, copying, use, or modification of your personal information, we have put in place physical, organizational, contractual, and technological safeguards.